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Customer policy

Shipping & delivery

How orders move from verified payment to delivery.

Order progression

Fulfilment begins after successful payment verification. Orders progress through confirmed, processing, shipped and delivered states.

Tracking

When an order is dispatched, available carrier and tracking information appears on the order page. Use only the secure tracking destination shown there.

Delivery details

Provide a complete address and reachable contact details at checkout. Changes may not be possible after dispatch.

Timing

Delivery estimates depend on destination, stock readiness and the delivery service. An estimate is not a guaranteed arrival time unless explicitly stated.

Problems with delivery

If a shipment appears delayed or incorrectly marked delivered, contact support with the order number so the delivery can be investigated.

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